General Questions
Do you bring your own cleaning supplies and equipment?

Yes, we bring all necessary professional-grade cleaning supplies and equipment. We use eco-friendly, non-toxic products that are safe for your family and pets. If you prefer us to use your own products, we’re happy to accommodate that request.

Are you insured and bounded?

Yes, CleanPro is fully insured and bonded. We carry comprehensive liability insurance and workers’ compensation to protect both our clients and our team members. You can have complete peace of mind when you choose our services.

What services does CleanPro offer?

CleanPro offers a comprehensive range of cleaning services including home cleaning, office cleaning, deep cleaning, sofa & carpet cleaning, and kitchen & bathroom cleaning. We customize our services to meet your specific needs and preferences.

Booking & Scheduling
Can I reschedule or cancel my appointment?

Yes, we understand that plans change. You can reschedule or cancel your appointment up to 24 hours in advance without any penalty. Please contact us as soon as possible to make changes to your booking.

How far in advance should I schedule?

While we recommend booking at least 48 hours in advance, we often accommodate same-day and next-day appointments based on availability. Contact us to check current openings.

How do I book a cleaning service?

Booking with CleanPro is easy! You can book online through our website, call us at (555) 123-4567, or send us an email. We’ll work with you to find a convenient time and customize the service to your needs.

Pricing & Payment
Do you offer discount for regular cleaning?

Yes! We offer special discounted rates for clients who book weekly, bi-weekly, or monthly recurring cleaning services. Ask about our loyalty program for additional savings and benefits.

What payment method do you accept?

We accept all major credit cards, debit cards, bank transfers, and cash payments. Payment is due upon completion of service unless you have a pre-arranged billing schedule for regular services.

How much do your services cost?

Our pricing varies based on the type of service, size of the space, and frequency of cleaning. We offer competitive rates and transparent pricing with no hidden fees. Contact us for a free, no-obligation quote tailored to your specific needs.

Service Details
What if I’m not satisfied with the cleaning?

Your satisfaction is our priority! If you’re not completely happy with our service, contact us within 24 hours and we’ll return to re-clean any areas of concern at no additional charge. We stand behind our 100% satisfaction guarantee.

Do I need to be home during the cleaning?

No, you don’t need to be present during the cleaning. Many of our clients provide us with a key or access code. We’re fully trusted, insured, and background-checked professionals. However, you’re welcome to be home if you prefer.

How long does a typical cleaning take?

The duration depends on the size of your space and the type of service. A standard home cleaning typically takes 2-4 hours, while deep cleaning may take 4-8 hours. We’ll provide an estimated timeframe when you book.